Below is a full write up of our current warranty policy. If you have any further questions or need something clarified, be sure to get in contact with our team.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.
Product – Refers to any hardware manufactured for or by AFTERSHOCK PC bearing the "AFTERSHOCK" trademark, trade name, or logo that is purchased directly from AFTERSHOCK PC.
Original Purchaser - any consumer that purchases and has possession of a Product directly from AFTERSHOCK PC.
End User - the ultimate consumer of the Product and constitutes anyone who owns and uses an AFTERSHOCK Product.
Date of Original Retail Purchase - the date the Original Purchaser bought the Product from AFTERSHOCK PC.
AFTERSHOCK PC WARRANTS this AFTERSHOCK hardware Product against defects in merchandise and workmanship for a period of THREE (3) YEARS from the Date of Original Retail Purchase., unless additional parts or labour warranties are purchased, which may extend the terms of the warranty to include the replacement of parts for a total of up to 4 years.
AFTERSHOCK PC warrants the original purchaser that any part of the hardware system, excluding software, documentation and similar terms will be free of defects of both workmanship and materials for the warranty period included with the purchase.
AFTERSHOCK PC warrants the original purchaser that any part of the Product, excluding software, documentation and other peripherals, will be free of defects of both workmanship and materials for the warranty period included with the purchase. The date of warranty coverage starts from the date of original retail purchase.
During the product's warranty period, AFTERSHOCK PC will repair or replace defective hardware for defects specified and found in the Product. This will be done without any labour charge (free of charge) and the cost of parts will also be provided free of charge during the warranty period. Parts may not be the same but will be equivalent or slightly better.
AFTERSHOCK PC shall, under no circumstances, be liable to provide warranty service for products that have been damaged by accident, abuse, misuse or misapplication, for example, unauthorised overclocking or undervolting. This also applies if the Aftershock PC service tag has been removed or defaced or if the product has been modified without written agreement from AFTERSHOCK PC. Any issues caused by voltage manipulation will not be covered under the Aftershock PC warranty. Issues arising from the product not being cleaned or maintained properly are not covered under the Aftershock PC warranty, this includes cleaning of radiators and fans to allow adequate airflow.
Any replacement parts will be warranted to be free of defects of workmanship and material for 3 months from the time of replacement, or for the remainder of the warranty period of the AFTERSHOCK Product it is replacing (whichever is longer).
b) Dead Pixel Policy
LCD Panels are made of millions of microelectronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. AFTERSHOCK conforms to the industry premium standard acceptable level of between 2 to 4 defective bright/dark pixels. In order to deliver the ultimate visual experience to our customers, if your panel is less than or equal to the above number of dots, then, it is considered acceptable.
If a defect is found in a purchased AFTERSHOCK Product, contact the AFTERSHOCK team by email (email@example.com).
If the AFTERSHOCK team is contacted through phone or email, AFTERSHOCK PC will provide guidance to diagnose or solve the problem. Where possible we try to remotely fix the problem.
If the problem cannot be resolved over the phone or by email we will require our technicians to physically work on the machine. If you chose a Carry In Warranty the User will be responsible to either carry in the Product to our Service Centre or cover the delivery cost for getting it to and back from our Service Centre location. If you chose Pickup & Return Warranty, AFTERSHOCK PC will cover the delivery cost for shipping it to our Service Centre and back to the User within Australia only, at no cost to the User.
The machine must be returned in its original packaging, including foam inside and around the PC as per how it was received originally by the customer. If the original packaging is not used, AFTERSHOCK PC will not be liable for damage to the PC during transit back to our service centre and any repairs for transit damage will be at the customer's expense.
For such warranty claims, the following details are required - Name, Address, Contact Number, Order Number and Warranty Serial Tag.
AFTERSHOCK PC will, at its option and to the extent permitted by law:
(1) repair the Product (using new or refurbished replacement parts);
(2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or
(3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.
Diagnosis will typically be within 1-2 business days - we will let you know the expected time frame for any repairs or replacement parts.
Graphics cards, except those labelled “Mining Series”, are intended only for use with desktop PCs. Other types of use, such as blockchain computing or cryptocurrency mining, will render the product warranty void.
Items such as BATTERIES, AC ADAPTERS AND EXTERNAL ACCESSORIES SHALL BE CLASSIFIED AS CONSUMABLE PARTS. THE WARRANTY PERIOD FOR BATTERIES AND AC ADAPTERS IS LIMITED TO ONE (1) YEAR FROM THE DATE OF ORIGINAL RETAIL PURCHASE.
In the event that AFTERSHOCK PC decides to refund (the value of) or replace the product, the term of this warranty shall expire as of the time of that refund or replacement.
No AFTERSHOCK PC agent or employee is authorised to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, AFTERSHOCK PC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH AFTERSHOCK PC'S PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON AFTERSHOCK PC'S PRODUCTS.
THIS WARRANTY MUST BE PURCHASED BY THE ORIGINAL PURCHASER WITHIN NINETY (90) DAYS OF THE PURCHASE DATE OF THE PRODUCT AND MAY NOT BE PURCHASED THEREAFTER.
THIS WARRANTY COVERS THE PRODUCT AND TRANSFERS WITH THE PRODUCT.
WARRANTY EXTENSIONS MAY ONLY BE CANCELLED BY THE ORIGINAL PURCHASER WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THE EXTENSION, PROVIDED THAT NO WARRANTY CLAIMS HAVE BEEN PREVIOUSLY MADE ON THE PRODUCT.
This warranty agreement and any sales shall be governed by the laws of Australia. The courts of Australia shall have exclusive jurisdiction over any action at law or equity arising out of or relating to these warranty terms or the website.
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