At Aftershock PC, we are committed to upholding your consumer rights as outlined in Australian Consumer Law. Our components are provided with the expectation that guidance for their installation, setup, and usage will be primarily sourced from the manufacturers' guidelines. We urge you to consult these resources, and documenting your troubleshooting efforts can significantly streamline any support we provide. Our main aim is to assist with warranty claims for components bought from us, although direct support is often readily available from the manufacturers. In line with consumer guarantees, Aftershock PC is committed to resolving any issues with products we've sold. Should you need to return a unit for repair, replacement, or a refund, be aware that charges may apply if the component is found to be without fault.

If you've followed the above steps and still encounter issues, please submit a return request by sending your inquiry directly to [email protected] at any time. Upon receiving your email, our support team will assess your component and the details of your return, then move to either provide return authorisation or contact you for further information. Once your return request is authorised, you will receive detailed instructions via email on how to proceed with your return.